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Return & Refund Policy

At KenduStylez, every product is made specially for you once an order is placed. However, if you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Right of Withdrawal

In accordance with European legislation, you have the right to withdraw from your purchase within 14 days of receiving your item without giving any reason.

  • Notification: You must inform us within 14 days of receipt that you wish to return an item by contacting us at contact@kendustylez.com with your order number.

  • Return Window: After notifying us, you have an additional 14 days to send the item back to us.

2. Return Conditions

To be eligible for a return:

  • Items must be in the same condition as received: unworn, unwashed, unused, with all original tags attached, and in the original packaging.

  • Proof of purchase or order confirmation number is required.

  • Items sent back to us without prior return notification will not be accepted.

3. Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Sale items or clearance products.

  • Gift cards.

  • Customized or personalized products.

  • Personal care items (such as beauty products) and perishable goods.

  • Hazardous materials, flammable liquids, or gases.

4. How to Return an Item & Return Address

  1. Submit Request: Email contact@kendustylez.com with your order number and request a return.

  2. Pack Your Item: Ensure the product is safely packaged in its original condition.

  3. Ship Your Return: Send the package to our central return address.

Important Note: Do NOT send returns to the manufacturer address listed on the shipping box. Items sent to our foreign production partners will be lost and cannot be refunded.

Central Return Address:

KenduStylez

Dr Bonstraat 64

1566KZ, Assendelft

Netherlands

Shipping Costs & Responsibility

  • Customer Cost: Return shipping costs are the sole responsibility of the customer.

  • Track & Trace: We strongly recommend shipping your return with a trackable service (Track & Trace). We cannot process refunds for items lost in transit without proof of delivery.

5. Exchanges

The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item once the return is processed.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your order arrives damaged, defective, or if you received the wrong item:

  • Email us within 14 days at contact@kendustylez.com with your order number, a short description of the issue, and clear photos showing the damage or incorrect print.

  • You do not need to return the damaged product. Once verified, we will send you a replacement free of charge.

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Upon approval, your refund (including original standard shipping costs, if applicable) will be processed back to your original payment method within 10 to 14 business days.

  • Processing Delays: Please remember it may take additional time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since your return was approved, please contact us at contact@kendustylez.com.